Happy Holidays! Once you are on the Profile page, click the "Security" tab and you will see a "Question" button. Create a secure username and password. If you are having difficulties please contact your company administrator or … Click here to retrieve your password hint. If you wish to change the answers to your security questions, you can resolve this issue yourself. School Web User Request Form Please enter your 8 digit School Code. Once you log in with your User Name and password, click on the "Profile & Notifications" link under My Account. FAO HOTLINE: 888.866.4353 . Box 1022 Chesterfield, MO 63006-1022. This delay will not change the effective date of the payment. FAO Hotline hours – Monday-Friday, 8 AM – 5 PM CT. Fax. News & Announcements. Our offices will be closed for the holidays on: Thursday, December 24: Closed Friday, December 25: Closed. MOHELA is a student loan servicer that works with the U.S. Department of Education to manage billing and payments for federal student loans. MOHELA P.O. If the password hint doesn't assist you in remembering your password, you will have to reset it by clicking the password reset link. The health and well-being of our customers, staff, and our community are a top concern during the emerging Coronavirus (COVID-19) situation. Enter your email address and we'll email instructions to reset your password. Please answer the security question and note that you have only three attempts. The Missouri-based company is a legitimate student loan servicer that is contracted to handle nearly 20% of the Department of Education's accounts. Forgot Password. Mon–Thu 8am–5pm Fri 8am–4pm Sat 7am–2pm MOHELA is committed to keeping our customers informed should any interruption in services occur. Coronavirus Situation. Reset Password Return to Login. Make checks payable to MOHELA and include your 10 digit MOHELA Account Number. Your continued use of MOHELA's website after any such change to the website itself or the terms and conditions of its use will be considered constructive acceptance of any such modification. MOHELA also reserves the right to modify, change or discontinue the website at any time and for any reason without further notice to you. General Correspondence MOHELA 633 Spirit Drive Loans & General Questions [email protected] (855) 456-7634. If you have any questions related to your loans or need to make a change to your repayment plan, MOHELA customer service representatives can be reached by phone at the following numbers: (888) 866-4352 for help in the U.S. Once you are on the Profile page, click the "Security" tab and you will see a "Question" button. If you wish to change the answers to your security questions, you can resolve this issue yourself. The password hint you selected when you initially registered on the MOHELA school website may help you remember your password. Change your www.mohela.com password. Once you log in with your User Name and password, click on the "Profile & Notifications" link under My Account. Change your Federal Student Aid (FSA) ID password. If you are working with a company, and you wish to discontinue the relationship: Review any documentation you signed with the company, and the terms in the documentation; If applicable, contact your bank to stop payments to the company; and/or, MOHELA is committed to providing SoFi members a first-rate customer experience. Contact Us Phone. 866.222.7060. Mon–Thu 4am–9pm Fri–Sun 4am–5pm All times are PST Mortgages [email protected] (844) 763-4466. Be Closed for the holidays on: Thursday, December 25: Closed security questions, you can this. The payment School Code and password, click on the Profile page, the... 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